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Good UX Writing May Save the World
Discover the importance of UX writing in the tech industry. See why clear and concise instructions are still crucial for…
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Onboarding in a Product Led Growth World
Onboarding in a product led growth environment gets a lot of focus. For good reason—if the customer can’t get onboarded,…
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Are They Frequently Asked Questions, Though?
Support people and their managers seem to love Frequently Asked Questions, or FAQs, in knowledge base content. You see them…
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Knowledge base templates: writing for intermediate customers
The Intermediate audience is where the bulk of your users live–the competent part of the audience journey. The audience journey…
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It’s all a process problem
Most problems in product development are process issues. Process problems can cripple your product development team and all downstream teams.…
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Knowledge bases templates: writing for beginning customers
Developing product-use information for Naïve and Beginning audiences has unique challenges. This article explains what these audiences need and includes…
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Defining the knowledge base content for your audience
Audience drives every detail you include in any communication. What does the audience know before they get to you? What…
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Good procedures: Long processes
This article covers how to write long and complex multistep procedures. These procedures are valid sometimes, especially if you’re having…
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The power of short: Writing for SEO and reader comprehension
At Anthrobytes Media, we believe in short content for clarity. Use short sentences (under 25 words) and paragraphs (3-5 sentences).…
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Knowledge base content vs. user docs
What’s the difference between a knowledge base and a help system? And how does this impact the customer experience?
